Refund Policy

Before purchasing again

If you paid for Full but cannot access it, try Restore Purchase using the email used at checkout. If restoration does not work, contact support before repurchasing, including when an email typo or alias may be involved.

Requesting a refund

Hookstamp Full is a one-time digital purchase. You may contact support to request a refund. Eligibility is evaluated based on the circumstances and applicable law; this policy does not limit statutory consumer rights or promise a fixed refund window.

Include the approximate purchase date, email used at checkout, and a description of the issue. Do not send card numbers, passwords, or verification codes.

Processing and access

Approved refunds are processed through Stripe. Processing time depends on the payment provider and your bank. If a purchase is fully refunded or disputed, Full entitlement may be revoked. Any partial refund, if issued, is handled separately based on the circumstances.

Duplicate purchases and other problems

If you believe you purchased twice or your payment was not reflected, contact Support so we can review the situation.